Post-damage inspection

We promise to contact your insured within two days and provide you with an inspection report within 10 business days—even during peak periods! Détecto knows that service is a hallmark of quality.

Of course, photos can help but they are sometimes misleading. A site visit often brings us different conclusions because the topography of the land, the surrounding elements, or our tests to assess the background under the liner and the type of wall are often not revealed by the photos. In cases where the pool is very far from big cities, however, an evaluation based on the photos can give you a good basis for making your payment while minimizing the risk of making a mistake. Also, it is an excellent starting point to validate a quote that you would have obtained from a pool technician.

Yes, Detecto is used to this type of case and can prepare a neutral evaluation that will demonstrate exactly the condition of the pool and the causes that led to its condition. Also, Detecto will be able to explain the damage that is expected when the pool ages and set the record straight in terms of the reasonable expectations that the seller and the buyer may have. Detecto experts are recognized by the court and can go as far as testifying before the judge if necessary.

A report from Détecto is always a very effective tool for making your case and demonstrating your professionalism. The report written by our experts is often sufficient to negotiate a settlement and can sometimes help avoid going to court. Since our inspectors are impartial, their assessment is recognized by the court; however, Détecto’s experts are not lawyers—they work alongside your legal advisor and provide you with an honest assessment of the pool’s condition.

Yes, Détecto specializes in preparing reports that demonstrate your commitment and provide you with the right arguments for your discussions with your contractor. Often, based on our report, an out-of-court settlement is reached, which reduces the need to go to court.

As an insurance adjuster, can the pool store provide me with information on the cause and give me a realistic estimate?

Pool stores are in business to sell pools. It’s very rare for them to investigate the causes of damage; their role is to offer replacement and repair solutions. Most often, they’ll say that freezing is to blame; they know it’s covered by insurance, and it’s easy to assume that the damage could be due to Quebec’s harsh winters.

However, at Détecto, we’ve been investigating the causes of damage for over 30 years, and not all of them are related to freezing. Often, wear and tear is also a factor, or something else entirely. That’s why the estimates we prepare for you exclude routine maintenance and focus on sudden and accidental damage; this allows you to reach a fair and equitable settlement for both you and your insured

Whether following new construction or after taking possession of a home, Détecto’s experts are experienced in handling legal disputes. In addition to providing an impartial assessment of the pool’s condition, they can identify the parties involved and clarify each party’s responsibilities. Détecto’s reports are admissible in court, and our assessors have the experience to testify as experts before a judge, if the situation requires it.