How we protect your data

At Détecto (“we“), we are committed to protecting the confidentiality and security of the personal information we collect as part of our pool inspection activities and through the use of our website [www.detecto.ca].
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This Privacy Policy explains what information we collect, how we use it, to whom we disclose it, as well as the choices and rights available to you.

In accordance with Law 25, the person responsible for the protection of personal information at Détecto is:
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Simon Tremblay
​President
Email: stremblay@detecto.ca
Telephone: 450-580-3021
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This person ensures compliance with this policy and handles requests relating to personal information.

We may collect certain personal information when you interact with our website, including when you fill out our contact form or communicate directly with us.Nous pouvons recueillir certains renseignements personnels lorsque vous interagissez avec notre site web, notamment lorsque vous remplissez notre formulaire de contact ou communiquez directement avec nous.

This information may include:
• Your name
• Your email address
• Your phone number
​• Your city or location
​• Information about your pool or your property
​• Any information you choose to include in your message

We may also collect information related to your browsing on our website, such as:
• Truncated IP address
​• Pages viewed and actions taken on the site
​• Date, time, and duration of your visits
​• Type of device, browser, and operating system
​• We only collect the information necessary for the purposes described below.

The information collected may be used to:
​• Respond to your requests for information or a quote
​​• Communicate with you regarding our pool inspection services
​​• Plan and provide our services
​​• Analyze and improve the user experience on our website
​​• Ensure the security and proper operation of the site
​​• Measure the performance of our marketing and advertising campaigns, where applicable
​​• Détecto does not sell or rent your personal information to third parties

Our website uses cookies and tracking technologies in order to:
• Ensure the essential operation of the site (necessary cookies)
​• Understand traffic and the use of our site (analytics cookies)
​• Measure the performance of our advertising campaigns and, where applicable, provide you with relevant advertising content (marketing cookies / pixels)

We may use tools such as Google Analytics and the Meta (Facebook) pixel to collect information about your use of the site (pages viewed, duration of the visit, interactions, etc.). These tools may be provided by third parties located outside Quebec or Canada, such as Google and Meta.

In accordance with Law 25, analytics and marketing cookies are disabled by default and are only activated with your explicit consent through the cookie banner displayed during your first visit.

You may:
​​• Accept or refuse these cookies when the banner is displayed
​​• Change your preferences at any time by clicking the “Manage cookies” link at the bottom of our site
​​• Disable cookies through your browser settings
​​• Refusing non-essential cookies will not affect your access to the site, but may limit certain analytics or personalization features

We may disclose your personal information to service providers who help us operate our website, process requests, or analyze the use of the site (for example, the web hosting provider, analytics tools, or advertising platforms such as Google and Meta).
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​These service providers may be located outside Quebec or Canada. In such cases, your information may be subject to the laws of the country in which it is held. We take reasonable measures to ensure that these providers protect your personal information in accordance with applicable laws.

We retain your personal information only for the period necessary for the purposes for which it was collected, or as required by law (for example, for file follow-up, accounting, or insurance purposes).

​We take reasonable security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification, including:
​• The use of secure connections (HTTPS)
​• Access controls limiting access to information
​• The use of secure tools and platforms for website hosting

In accordance with the laws applicable in Quebec regarding the protection of personal information, you have the following rights:
​• Request access to the personal information we hold about you
​• Request the correction of incomplete, inaccurate, or ambiguous information
​• Request, in certain cases, the cessation of disclosure or the deletion of certain information
​• Withdraw your consent to the use or disclosure of your personal information, where processing is based on your consent (for example, for certain cookies or marketing communications)

To exercise these rights or for any question related to the protection of your personal information, you may contact the person responsible mentioned in Section 1.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page, along with the date of update.Nous pouvons mettre à jour cette politique de confidentialité de temps à autre pour refléter les changements dans nos pratiques ou les exigences légales. La version la plus récente sera toujours disponible sur cette page, accompagnée de la date de mise à jour.
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Last updated: March 2026