New pool ruined in less than 2 years

New pool ruined in less than 2 years: what no one told you

A recent above ground pool should never become a total loss after one or two winters. However, these situations occur more often than one might imagine. When such a recent pool becomes a total loss, the disappointment is immense — and questions begin. Is it a manufacturing defect, an installation error, or a winterization problem?

Unfortunately, aboveground pools are relatively fragile nowadays; they don't forgive ground movement during the winter, or water loss. In fact, during the winter, if the pool leaks, the mass of ice that rests on the water can fall heavily to the bottom of the pool and deform the walls.

Even if you make a claim under the seller’s warranty, there is a strong possibility that compensation will be denied. Installation errors and manufacturing defects are relatively rare, though not impossible. In most cases, major damage is caused by improper winterization.

If you think it was your mistake, your home insurance policy could cover you. But if you did business with a company to do the work, they could be recognized for their fault.

With a specialist report signed by Détecto will help you support your claims in your negotiations. Moreover, it is common for the pool specialist to offer a settlement as soon as an expert report is filed.

Détecto can also advise you on whether it would be appropriate to contact the Office de la protection du consommateur to learn more about your options, particularly in cases involving newer pools that have not met their expected service life.

Luckily, our experts can recognize the real causes of the damage and help you understand what happened and guide you through the next steps.

At Détecto, our expertise in pool inspection has been built over the past 30 years. With more than 15,000 pools inspected, our team brings a sharp eye and an accurate assessment of your pool’s true condition.

Our neutrality is what truly sets us apart. We do not sell pools or equipment, which allows us to provide objective evaluations and tailored recommendations — with no conflict of interest.

Whatever your situation, do not hesitate to contact us. We will be happy to help you better understand your pool and make informed decisions.